Returns & Refund Policy

Here at Strut Channels Direct, we want you to be happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you have the option to return it to us for a full refund of the items returned.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date.

All returned items must be in a new and unused condition, with all original tags and labels attached.

In the unlikely event of the Order being supplied incomplete or goods arriving damaged in transit the Buyer must notify the Seller in writing within 7 days of delivery.

The Seller will refund by the same method of payment used to purchase the goods, less any shipping charges.

The Seller is unable to accept the return of any non-standard special product that has been supplied correctly in accordance with the Buyer’s instructions.


Returns Process

To return an item, please email customer services at info@strutchannelsdirect.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item/s securely in their original packaging and include your proof of purchase and send the items to the following address:

Strut Channels Direct
Attn: Returns Dept.
RMA No:
Unit 4 Sams Lane,
West Bromwich,
West Midlands,
B70 7ED
United Kingdom

Please note, you will be responsible for all return shipping charges.

We strongly recommend that you use a trackable method when mailing items and a reputable carrier when returning large items.

Refunds

After receiving your return and inspecting the condition of your item/s, we will process your refund. Please allow at least fourteen (14) days from the receipt of your items to process your refund.

The refund amount will be the cost of the goods excluding original shipping/delivery charges where applicable.

Refund may take 1 - 2 billing cycles to appear on your credit card statement, depending on you credit card company. We will notify you by email when your refund has been processed by us.

Exceptions

On the very rare occasions where you receive defective or damaged products, please contact us at customer support via email at info@strutchannelsdirect.com to arrange a refund or exchange.

Please Note:

1. Sale items are FINAL SALE and cannot be returned.

2. Returned items must be in their original packaging and in an unused condition. Merchandise that has been used, opened or altered will not be accepted for return.

3. We cannot accept returns for special order items such as channel lengths cut to size.

4. We cannot accept returns for products delivered direct from our manufacturing partners.

Limitation of Liability


Strut Channels Direct disclaims any liability for consequential, incidental, special, exemplary, or punitive damages. Strut Channels Direct's liability in all circumstances is limited to the purchase price paid for the product that gives rise to any liability.

Strut Channels Direct shall not be liable for any claim or claims for indirect, consequential or incidental loss or damage made by the Buyer against us, whether in contract or in tort arising out of or in connection with any defect in the goods or any other act or omission of us in the performance of the contract

Questions


If you have any further questions concerning our returns policy, please contact us at:

info@strutchannelsdirect.com